Sales Assistant

Description

Company Values:

• We commit to the wellbeing of our team
• We work with a positive attitude
• We believe in our team

Responsibilities:
Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer following the Birkenstock customer service procedures
• Establish your customers needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customer to back & turn them into Birkenstock fans
• Monitor your daily sales against your individual budget every few hours

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms
• Assist the manager with open and closing the store

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack
• These are essential as they will determine your eligible for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance to the Birkenstock standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequins fortnightly
• Ensure POS materials are stored in the area to avoid damage
• Grade 12 or Equivalent
• 6 months - 1 year customers services experience
• Birkenstock knowledge advantageous
• Able to work flexible shifts